Technical writing involves taking complex information and turning it into digestible copy. This means that all of my documentation, medical communications, internal communications and training materials:
- Make sense
- Have a logical organization and flow
- Are free of superfluous information
- Accurately convey instructions or processes
Technical writing is a skill that I feel is also helpful in marketing initiatives and other types of communications, because concise is usually better these days.
Training and Documentation
Outside of general business needs and SOPs, I focus specifically on IT/software documentation (B2B or B2C) and training manuals (for any topic). My professional technical writing services include:
- Online help (including context-sensitive and conditionally built)
- User manuals
- Release notes
- Training materials
- Quick start guides
- Job aids
- Fact sheets
I also offer software/website usability consulting (UX strategy), QA support, and document localization assistance.
I am unique in my ability to market IT companies – and more specifically health IT companies – because I have worked on the inside (software development, UI development, UAT/testing, user experience improvement, documentation, training) and the outside (marketing brochures, technical white papers, sales collateral, presentations). You can browse my website to learn more about specific services, or contact me to discuss your project in detail.
I am a member of the American Medical Writers Association and focus most of my work on patient- and consumer-facing communications. These include blogs, articles, website copy, brochures and press releases. I have also ghostwritten for physicians on occasion, and have created B2B communications (for PSOs, healthcare executives, care teams and other physicians) as well.